Frequently Asked Questions

The team at TrackingZilla has compiled this FAQ to help you find quick answers to your questions. If you need further assistance, please visit our contact page to reach out to us.

How do I track my package?

To track your package, enter the tracking number provided by the sender into the tracking search box on our website. You will then see the current status and location of your package.

Where is my package? I ordered it over a month ago.

Here's a detailed timeline for packages ordered online with registered mail (excluding rural areas):

  • Day 1-2: Package acceptance.
  • Day 2-3: Package is sent to the export office.
  • Day 2-4: Export-related administrative tasks are completed and the package is dispatched.
  • Day 4-10: Package arrives at the import office in the destination country.
  • Day 10-15: Import-related administrative tasks are finalized.
  • Day 15-30: Package is picked up by a local carrier and delivered to you.
  • Day 60: If delivery fails, the package may be returned to the sender and considered missing.

Once your package reaches its destination country, you can contact your national carrier for further delivery details.

What should I do if my shipment status says 'not found'?

A 'not found' status indicates that no information is available for the provided tracking number. Please verify the tracking number with the sender or check it yourself. If the number is correct, wait 1-2 days after dispatch for tracking updates.

What do the different tracking statuses mean?

Here are some common tracking statuses and their meanings:

  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: Your package is with the local carrier and will be delivered today.
  • Delivered: Your package has been delivered to the specified address.
  • Pending: There is a delay in the processing of your package.
  • Exception: There is an issue with the delivery of your package. Please contact the carrier for more information.

I haven't received my package. Can I request a refund?

To request a refund due to non-receipt, please contact the seller directly. TrackingZilla only tracks packages and is not affiliated with sellers, so we cannot provide order-specific details beyond carrier information.

How can I change my delivery address?

If the package has already been dispatched, the delivery address cannot be changed. You must wait until the package reaches your country and then request an address change from your local carrier. For more information, visit the carrier's official website.

Which carriers can I track?

We are continually adding new carriers to our tracking service. Currently, we support tracking for over 500 carriers. If you have a specific carrier you'd like to track, please visit our contact page and submit a request to our team.

For further assistance, you can reach us at [email protected]. Visit us at trackingzilla.com.