Privacy Policy

1. General Provisions

1.1 This Privacy Policy uses the same terminology and abbreviations as our Terms of Use document. It regulates the collection, use, and storage of information obtained from users via our platform.

1.2 User information is categorized into personally identifiable and non-personally identifiable information based on whether the information can identify a specific individual. Information about legal entities is not included under the definitions in our Terms of Use and Privacy Policy documents.

1.3 128 City Road, London, United Kingdom, EC1V 2NX acts as a ‘Controller’ as defined by the EU GDPR and is responsible for ensuring compliance with data processing principles. We can be contacted via email at [email protected].

2. Collection and Use of Personally Identifiable Information

2.1 We may collect certain personal information necessary to provide our services. We only gather information essential for our services and will not collect unnecessary data. The information we may collect includes:

  • First and last name
  • Email address
  • Phone number
  • IP address and server log files
  • Payment information
  • Other information you choose to provide

(A) Name

2.2 To register on our platform you must provide your first and last name. This information is used to create an account and address you in our communications. The legal basis for processing this information is contractual obligation. Without providing your name you cannot register an account.

(B) Email Address

2.3 We require your email address for registration, subscribing to newsletters, or contacting our support. We will use your email address per this Privacy Policy including rules for collection duration. We collect your email address for:

  • Account registration: To create and manage your account, send notifications such as password recovery messages, privacy policy updates, or data breach alerts. Without an email address you cannot access certain services.
  • Contacting us: To respond to your inquiries sent to [email protected].
  • Newsletter subscription: To send you updates about TrackingZilla and related products with your consent.

(C) IP Address and Server Log Files

2.5 We use security systems to protect our platform from malicious activities. We scan and ban IP addresses showing malicious behavior. This information is processed to maintain site integrity and database safety.

2.6 Our platform collects general data when accessed, stored in server log files. This includes browser types, operating systems, access dates and times, internet service providers, and similar data used for cybersecurity purposes.

2.7 We use this information for troubleshooting, delivering content correctly, optimizing our platform, ensuring IT system viability, and providing law enforcement with necessary data for criminal prosecution. This is collected based on our legitimate interest.

(D) Payment Information

2.8 Payments are processed through third-party service providers. By making a purchase, you agree to the processing and handling of your personal information by these providers according to their policies.

(E) Other Information

2.9 Any additional information you provide will be used solely for the disclosed purpose. If the purpose is unclear, we will contact you or the information will be deleted.

(F) General

2.10 Some services require specific information. If not provided, those services will be unavailable. We may keep records of your inquiries and our responses, storing non-personally identifiable information to improve our services.

2.11 We do not sell or rent personal information to third parties. We use collected information for internal and marketing purposes as necessary and in accordance with this Privacy Policy. We may comply with court orders and government requests for information disclosure.

2.12 Your personal information may be disclosed to partners, agents, and operators under confidentiality agreements for purposes such as providing services, administering the business, customer support, updating account information, and responding to communications.

2.13 We have implemented security measures to protect the information we process against misuse, unauthorized access, and modification. Information will be removed upon your request within fifteen (15) days.

2.14 We prioritize the safety of your information, limiting access to authorized processors. While we strive for data security, no system is 100% secure. In the event of a suspected data breach, we will notify the appropriate supervisory authority and users within seventy-two (72) hours.

2.15 Information processing is automated except for email communications, which are handled by a real person.

2.16 Users may request access to, modification, and deletion of personal information as well as object to its processing. Such requests should be sent to [email protected].

3. Collection and Use of Non-Personally Identifiable Information

3.1 Our platform and third-party analytics collect general data when accessed, stored in server log files. This includes software types, operating systems, access dates and times, internet service providers, and similar data for cybersecurity purposes.

3.2 We collect this information for breach investigation, content delivery optimization, ensuring IT system viability, and providing law enforcement with necessary data for criminal prosecution. Anonymous data is stored separately from personal data.

4. Storage and Transfer of Information

4.1 Information is stored on secure servers with appropriate privacy safeguards. We may transfer information to servers in countries deemed adequate by the European Commission or those implementing suitable safeguards.

4.2 Information is stored for the duration necessary to provide services and maintain database integrity. We maintain records of processing activities to demonstrate GDPR compliance.

4.3 Third-party solutions may be used for some services. Information provided through third-party websites is subject to their privacy policies.

5. Third-Party Websites, Services, and Cookies

5.1 Our site or emails may contain links to external websites. We are not responsible for their privacy practices or content. Use these links at your own risk.

5.2 Cookies optimize the user experience on our site. Our cookie policy provides more information.

6. Information Retention Period

6.1 Information is stored as long as you have an active account. Upon account deletion, information will be removed unless legally required to retain it. Terminated or suspended accounts will have information retained for up to two years to prevent repeated registration.

7. User’s Rights

7.1 Users may request to:

  • Confirm if their information is processed
  • Access stored information and supplementary details
  • Receive a copy of their information
  • Correct their information
  • Delete their personal information
  • Object to information processing
  • Restrict information processing
  • File a complaint with a supervisory authority

8. Changes to the Privacy Policy

8.1 We reserve the right to update our Privacy Policy at any time. The current version is available on our site indicating the effective date. Periodically review the policy for updates.

9. Contact Information

9.1 For any queries or concerns regarding our Privacy Policy or to access, retrieve, amend, or update your information, contact us at [email protected].