TrackingZilla Terms and Conditions

The TrackingZilla Terms and Conditions Agreement outlines the terms under which you can use the TrackingZilla Platform and related services. Please read this document carefully and keep a copy for your records.

BY USING THE TrackingZilla PLATFORM, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE USING THE PLATFORM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

These Terms do not override any obligations or authorizations in other agreements between you and TrackingZilla. Individual agreements with TrackingZilla take precedence over these Terms.

1. Definitions

  • "We/Us/TrackingZilla" refers to Quizibo Ltd, the Platform, and their affiliates.
  • "Site" refers to TrackingZilla's website at https://trackingzilla.com/ or any other URL hosting TrackingZilla services.
  • "Services" refers to the provision of package location information and other related services.
  • "Platform" refers collectively to the Site and Services.
  • "User/You" refers to any individual or entity registering for or using our Services.
  • "Party/Parties" refers to either User or TrackingZilla individually and both collectively.
  • "Third-Party" refers to any entity other than TrackingZilla or its affiliates.
  • "Content" includes all images, text, audio, video, and other information on the Platform.
  • "Subscription Period" refers to the duration for which a subscription is active.
  • "Subscription Fee" is the cost of the selected Subscription Period.
  • "Effective Date" is the date when the subscription payment is processed.
  • "Confidential Information" includes all information exchanged between Parties related to the Services, except information already public or known prior to disclosure.

2. General Provisions

(A) Eligibility

2.1 By using our Services you confirm that you:

  • Have the legal capacity to enter a binding agreement.
  • Provide true, accurate, current, and complete information.
  • Will not use the Services contrary to these Terms or applicable laws. If using the Services on behalf of an entity, you confirm that you are authorized to bind the entity to this Agreement.

2.2 We do not control who uses the Platform; you must ensure compliance with local laws. If the Platform does not comply with local laws, you cannot use it.

(B) Scope of the Services

2.3 TrackingZilla provides a Platform for Users to request package location information using a package number. We relay information from carriers but do not guarantee the Services will always meet your needs or be error-free.

2.4 TrackingZilla is not responsible for the accuracy or quality of the location information provided. The information is for entertainment purposes only.

(C) Registration

2.6 Users must provide accurate and complete information during registration and keep it updated. Failure to do so may result in denial or termination of access to the Services.

2.7 Users are responsible for maintaining the confidentiality of their login information and account activity. Unauthorized access should be reported immediately.

(D) Subscription Period

2.8 Users select the duration of their Subscription Period starting on the Effective Date and ending on the corresponding date in the expiration month. Subscriptions automatically renew unless canceled before the current period ends.

(E) Acceptable Use

2.10 Users must not misuse the Services. Misuse includes but is not limited to unauthorized commercial communications, collecting user information through automated means, uploading viruses, posting illegal content, overloading the Site, creating multiple accounts, and unauthorized access to content.

(F) Contact

2.11 We may contact you via email for Service-related matters. These emails are not considered unsolicited, and you cannot opt-out. You can opt-in to receive promotional emails and opt-out at any time.

2.12 For questions or suggestions, contact us at [email protected].

3. Intellectual Property

(A) Proprietary Rights

3.1 All intellectual property rights for the Site, Services, and Content are owned by TrackingZilla or used under license. This Agreement does not transfer these rights to you.

(B) Confidential Information

3.3 Both Parties agree to keep Confidential Information confidential and use it only for its intended purpose.

(C) Notification of Infringement

3.4 To report copyright infringement, provide the following to our Copyright Agent:

  • Authorized signature.
  • Description of the infringed work.
  • Location of the infringing material.
  • Contact information.
  • Statement of good faith belief in unauthorized use.
  • Statement of accuracy and authorization under penalty of perjury.

3.5 Contact our Copyright Agent at [email protected].

4. Payment and Pricing

4.1 Prices for Services are listed on the Site inclusive of VAT and taxes. We reserve the right to correct pricing errors.

4.2 Users can choose their payment method and must provide valid payment information.

4.3 Subscription fees are fixed for the current period but subject to change for renewals with prior notice.

4.4 Failure to process payment results in immediate subscription termination.

5. Third-Party Services

5.1 Services may include third-party content and services which have their own terms and policies. TrackingZilla is not responsible for third-party services.

5.2 Users are responsible for additional costs such as carrier charges for SMS.

6. Cancellation

6.1 Users can cancel their subscription anytime by deactivating their account. No refunds are provided for unused portions of the Subscription Period.

6.2 Contact support for cancellation assistance at [email protected].

7. Refund

7.1 Users dissatisfied with the Services may request a refund within 14 days of first registration.

7.2 No refunds are provided for hourly subscription periods.

7.3 Refunds beyond 14 days are considered at our discretion if the Service was unusable and attempts were made to resolve the issue.

8. Indemnity

8.1 Users agree to indemnify TrackingZilla and its affiliates from any claims or disputes arising from their use of the Services or violation of these Terms.

9. Limitation of Liability

9.1 Users’ sole remedy for dissatisfaction with the Services is to stop using them.

9.2 TrackingZilla is not liable for indirect or consequential damages including loss of profits, data, or goodwill.

10. Changes

10.1 TrackingZilla may change these Terms at any time. Changes take effect immediately upon posting. Continued use of the Services constitutes acceptance of the updated Terms.

11. Governing Laws and Choice of Forum

11.1 This Agreement is governed by the laws of Great Britain. Disputes will be settled through negotiation or in the courts of 128 City Road, London, United Kingdom, EC1V 2NX.

12. Final Provisions

12.1 Invalid or unenforceable parts of these Terms do not affect the validity of the remainder.

12.2 Section titles are for convenience and have no legal effect.

12.3 Failure to enforce any provision does not constitute a waiver.

12.4 Neither Party may transfer rights or obligations without written consent except to successors in mergers or sales.

13. Right of Withdrawal and Refund Policy

13.1 Refund requests must be made within 14 days of first subscription.

13.2 Refund requests can be made through customer support and are processed within 72 hours.

14. Online Dispute Resolution for Consumers

14.1 The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr.

14.2 This platform facilitates out-of-court resolution of disputes from online purchases or services involving consumers.

14.3 Our email for contact is [email protected].

15. Effective Date

Version 1.0 Effective Date: 16/07/2024